Applies to: Z4

Troubleshooting

This chapter provides machine-specific troubleshooting information.

We offer general interactive troubleshooting guides:

Troubleshooting – fix problems yourself

There you will find help on error codes displayed by DentalCNC (E-2, E-6, E58, etc.). This includes the following topics:

• Problems with tools

• Inadmissible operating parameters during machining

• Problems with the machine mechanics (axes, end switches, etc.)

Machine-specific notes

If there is no connection to the CAM computer

If the connection to DentalCNC on the CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC. gets lost or cannot be established at startup, the touchscreen displays the following image:

The connection to DentalCNC may fail for the following reasons:

• The start of DentalCNC is delayed because of Windows® updates.
• The CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC. encountered a hardware / software problem.
• The CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC. is not correctly configured.

To (re-)establish the connection, do the following:

1. Try to access the CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC. via a remote desktop connection.  Accessing the CAM computer
2. If you cannot establish a remote desktop connection, access the CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC. by connecting additional hardware to it.  Accessing via hardware
3. Check if Windows® is installing updates. In this case, wait until the updates have been installed.
4. If DentalCNC is no longer running properly, restart Windows®.
• DentalCNC should automatically launch shortly after Windows® startup and establish the connection to the machine.
5. If Windows® is no longer running properly, do the following:
1. Machines with internal CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC.: Switch off the machine at the main power switch.
2. Machines with external CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC.: Turn off the CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC..
3. Wait 10 seconds.

4. Machines with internal CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC.: Switch on the machine at the main power switch.Press the start button.

5. Machines with external CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC.: Start the CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC..
6. If Windows® and DentalCNC seem to be running fine, check if the network configuration and CAD/CAM integration are set up according to the installation instructions.  Set up the CAM computer
7. If the problem persists, contact customer service.