Troubleshooting

Is the machine operating?

While the axes are moving, you cannot open the working chamber door.

If applicable:

• Wait until the machine has finished.

Has a power failure occurred at the installation site of the machine?

If applicable:

• Depending on the duration of the power failure, restart the machine or perform an emergency opening.

Is electricity available at the installation site of the machine?

If applicable:

1. Connect the machine to the electrical source.
2. Switch on the machine at the main power switch.
3. If the working chamber lighting does not illuminate, check if the power cable is properly seated in the machine and is connected to the electrical source.
4. Try connecting the machine to a different socket.

Is the door blocked?

If applicable:

1. Check if the guide rails at the back of the working chamber door are free from dirt.

2. Switch on the machine at the main power switch.
3. If the working chamber lighting does not illuminate, check if the power cable is properly seated in the machine and is connected to the electrical source.
4. If the machine is not powered, perform an emergency opening when necessary.

Is the working chamber door open?

The machine does not reference with the working chamber door open.

If applicable:

• Confirm the corresponding dialog on the touchscreen to close the working chamber door.

Is an Ethernet / USB cable connected to the machine / CAM computer The computer that is connected to your machine and which runs DentalCAM and DentalCNC.?

If applicable:

• Check if all required cables are properly connected and undamaged. If possible, use the provided cable.

Do you use WiFi?

If applicable:

• Check if the access point is properly set up and operational.

Is the working chamber illuminated in red?

In this case a machine malfunction occurred.

If applicable:

1. Restart the machine.
2. If the working chamber continues to be illuminated in red, contact customer service.

Is the drawer open?

If applicable:

• Push the drawer into the machine until it snaps in place.

Is the wrong tool magazine mounted or didn't the machine recognize the magazine?

If applicable:

1. In the Jobs section of the touchscreen, check which tool magazine is required and if the machine has recognized it (green check mark in the check box).
2. If there is no green check mark, follow the instructions for inserting tool magazines.

3. If there is no green check mark although the correct tool magazine is mounted, clean the magazine and the tool magazine holder.

Do the tool positions in the Tools section correspond to the tools in the respective tool magazine?

If not, the machine uses the wrong tools during job execution.

How to check this:

1. Via the touchscreen, compare the tool positions in the Tools section with the tools in the corresponding tool magazine.
2. Replace the wrong tools in the tool magazine with the correct ones.

Is the blank properly mounted?

How to check this:

• Remove the blank and remount it. The groove on the block must be fully seated on the positioning pin on the holder.

Are bolts, fixing mechanisms, gaps and openings of the blank holder contaminated by processing dust?

If applicable:

• Clean the mentioned components thoroughly.

Is the measuring key contaminated?

If applicable:

• Clean the measuring key with a brush.

Are the tools worn?

How to check this:

1. Visually inspect all tools.
2. Check the tool life values via the touchscreen.
3. Replace worn tools with new ones.

Do rings on the tools sit in the groove on the tool shank?

How to check this:

• Visually inspect all tools and push rings that have moved into the groove again.

Are the tool magazine inserts worn?

If applicable:

• Replace the tool magazine inserts with new ones.

Do the parameters of the job in the software correspond to the parameters of the blank?

How to check this:

• Make sure that the following parameters of the job and of the blank in the machine correspond to each other. Also make sure that they are suitable for the objects that you want to machine.

• Material type
• Blank dimensions
• Indications (types) of the individual objects

Are the object files of sufficient quality?

How to check this:

1. Check the quality of object files (STL files) in your CAD application or an STL viewer. Especially, consider the manufacturer information on wall thickness and border thickness.
2. If necessary, adjust the settings of your scanner and scan application.

See the Help Article on preparing objects.

Is the collet chuck of the spindle contaminated or is it loosely seated in the spindle?

If applicable:

1. Clean the collet chuck with the provided spindle service set.
2. When you insert the collet chuck into the spindle, make sure that it is properly seated.

Did you exchange the collet chuck at the recommended interval?

How to check this:

• Verify the recommended interval for exchanging the collet chuck in the maintenance table. If necessary, exchange the collet chuck.

Is cooling liquid lacking in the tank? Is the cooling liquid soiled?

If applicable:

• Clean the cooling liquid tank. Fill in clean cooling liquid.

Is the filter in the cooling liquid tank clogged?

If applicable:

• Clean the filter and the tank. Fill in clean cooling liquid.

Are the liquid nozzles in the working chamber clogged?

If applicable:

• Clean the nozzles with the inter-dental brush.

Tool magazine inserts are delivered without drilled holes for tools. You drill them with the machine.

• Contact customer service.